Roles and Responsibilities

To maintain clarity, accountability, and security across the platform, we have defined a structured roles and responsibility matrix. This matrix outlines what actions different user roles are permitted to perform within each module of the platform.

The table below helps users and admins understand:

• Who has access to which features and controls.
• What each role can and cannot do, promoting better governance.
• How responsibilities are distributed across Tenant Admins and Users

Understanding this matrix ensures that permissions are granted appropriately, reducing the risk of unauthorized access or accidental changes.

Roles Defined

• Tenant Admin (Admin): Has full administrative control. Responsible for managing users, roles, and high-level platform configurations.
• User: A general end-user with access to consume services but limited to non-administrative actions.

Module	Action	Admin	User
My Tenant	Add Users	Yes	No
	User Access Management	Yes	No
	Remove Users	Yes	No
	Manage Own Tenants Details	Yes	No
	Manage Budgets	Yes	No
Dashboard - Pending tasks/My requests	View Requests	Yes	Yes
	Approve Requests	Yes	No
	View Pending Approvals	Yes	No
Help & Support	Access Support and Ticketing	Yes	Yes
	Manage Support Tickets (Reopening the tickets, Adding comments etc)	Yes	Yes
	Create Support Ticket and Adding comments	Yes	Yes
Projects	Project Archival	Yes	Yes
	Project Backup	Yes	Yes
	Edit Project (Users, Description, Regions)	Yes	Yes
	View Project Details	Yes	Yes
	Create/Delete/Archive Projects	Yes	No
	Create/Delete/Modify Folders	Yes	No
	Add Services	Yes	Yes
	Approve Project Requests	Yes	No
Registration for users	User Registration	Yes	Yes
	Adding user to multiple tenants	No	No
Reports	View Cost Reports	Yes	No
	View User Reports	Yes	No
	Generate Tenant Reports	Yes	No
	Generate Platform Reports (for all tenants)	No	No
Search	Perform Search	Yes	Yes
System	Manage Roles and Permissions	Yes	No
	View Own Logs	Yes	Yes
	Export Logs	Yes	No
	Manage Notifications	Yes	Yes
	Contact Support	Yes	Yes

A clearly defined roles and access structure is essential for maintaining platform integrity, operational efficiency, and security. This matrix not only clarifies who can do what, but also supports accountability and helps prevent unauthorized actions.

By aligning user roles with specific responsibilities:

• Teams can collaborate more effectively without confusion or overreach.
• The tenant minimizes operational risk while empowering the right users with the right capabilities.
• We recommend reviewing role assignments periodically and adjusting as team structures or platform needs evolve.

If you require custom roles or exceptions, please contact your support team for review and approval by raising a ticket from here.