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Logging In

Welcome to the AI Innovation Platform login guide. This section shows you how to access your account and use the platform's AI tools. You can choose from multiple authentication methods to ensure secure and convenient access, based on your tenant setup.

Accessing Your Account

Follow these steps to log in to the AI Innovation Platform:

  1. Navigate to the Login Page

    • Go to the AI Innovation Platform website ⧉
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    • Click the "Log In" button in the top-right corner of the homepage. Image

  2. Enter Your Credentials

    • Enter your registered email address and click "Login".
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    • If Single Sign-On (SSO) is set up, after entering your email, you are automatically redirected to your SSO provider for authentication.
    • If SSO is not set up, enter your password and click "Sign In" to continue. Image

  3. First-Time Login
    If you are logging in for the first time after registration or have been onboarded by an administrator:

    • Check your email for a temporary password.
    • You are prompted to set up mobile authentication for two-factor authentication (2FA). Image

  4. Mobile Authenticator Setup
    To enhance your account security, set up a Mobile Authenticator. This links an authenticator app on your mobile device to your account, providing a secure one-time code for login. Follow these steps:

    • Install the FreeOTP authenticator application on your mobile device.
    • Open the authenticator app and select the option to "add account" or "scan QR code."
    • Scan the displayed QR code to set up your account.
    • Enter the 6-digit one-time code shown in the app.
    • Optionally, enter your mobile device name and complete the two-factor authentication. Image
    • You are prompted to reset your password. Image

  5. Access Your Dashboard
    After successful authentication, you are directed to your personalized dashboard where you can explore platform features and connect with the community.

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    During your first login, you are guided through an interactive product walkthrough that highlights key features and helps you get started quickly. For more details on this tour feature, refer to this link.

First Login & Password Change

  1. Log in using the temporary password provided in your onboarding email.

  2. Change your password when prompted:

    • Create a new password that meets security requirements.

  3. Access the platform:

    • After updating your password, you gain access to the platform.

    • You can also choose to remember password from the login screen.

  4. For changing passwords anytime, you can also click on the "Forgot Password?" option while signing in.

Note

Password Requirements:

  • Must be at least 8 characters long.
  • Must contain at least one character from each of the following categories:
    • Uppercase letter (A–Z)
    • Lowercase letter (a–z)
    • Digit (0–9)
    • Special character: ! # $ ( ) * + – < = > ? _ { } ] ~

Password Restrictions:

  • Must not start with ! or ?.
  • Must not include any of the following characters: @ & % . , or any other special characters not listed above.
  • Must not contain your first, middle, or last name, or your user ID.
  • Must not be the same as any of your last 10 passwords.

Login Security & Troubleshooting

You benefit from multiple layers of account and data security, including industry-standard encryption for all login sessions. Automated systems monitor for suspicious login attempts, and timeout features protect your account during inactivity.

Troubleshooting Common Issues:

  • Verify you are using the correct email address.
  • Clear your browser cache or try a different browser.
  • Use the "Forgot Password" link to reset your credentials.
  • Contact the support team for persistent login problems.

Single Sign-On Benefits

You can use single sign-on (SSO) to:

  • Access the platform with your existing tenant credentials.
  • Eliminate the need to remember multiple passwords.
  • Experience a streamlined authentication process.
  • Maintain security standards set by your tenant.

For additional login assistance, contact the support team here ⧉.