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Frequently Asked Questions (FAQ)

General Questions

1. What is the Dashboard in the AI Innovation Platform?

The Dashboard is your central hub that appears immediately after login. It provides an overview of all key platform features, including:

  • My Projects - This section allows you to manage and monitor all your active projects. You can see project details, status, and access your Google Cloud Project directly.
  • Notifications: Stay informed with important updates and alerts. You can view your notifications by clicking the bell icon in the top right corner.
  • Profile Menu: Access your profile settings, view documentation, take a quick tour, or log out from this convenient dropdown menu in the top right corner.

2. How do I return to the Dashboard from other pages?

Click the "Dashboard" icon from the left panel of any page or module to navigate back to the Dashboard.

1. What are the key sections of the Dashboard?

The Dashboard integrates several key functional areas:

  • Banners – Includes Tenant Selector, Notifications, and Profile.
  • My Projects – Displays the projects that you are part of.
  • Help & Support - Find comprehensive documentation, FAQs, and contact options for technical assistance.
  • My Tenant (Only for Admins) – Helps monitor utilization of your tenant.

2. What is a tenant that I see on top next to my profile?

A Tenant allows users and customer admins to select the tenant they are affiliated with. Based on this selection, the dashboard updates in real-time to display relevant projects requests, and support tickets.

3. Who can use the tenant?

Both users and customer admins can use this feature to switch between tenants they are associated with.

4. What happens when I select a different tenant?

When you select a different tenant:

  • Your Dashboard immediately refreshes to display only content relevant to the selected tenant.
  • All projects and support tickets will be filtered to show only those belonging to this tenant.
  • Any actions you take (creating requests, accessing resources) will be associated with the currently selected tenant.

5. Can I switch between tenants without logging out?

Yes. You can seamlessly switch between multiple tenants from the UI without needing to log out or reload the application.

6. What if I only belong to one tenant?

If you're affiliated with only one tenant, that will be selected by default, and you won’t see the switch option unless more tenants are added to your account.

7. Where is the tenant located in the UI?

You can find the tenant at the top left, typically near your name.

Projects and Folders

1. How do I view the projects I’m part of?

To access your projects:

  • Navigate to the "My Projects" section on your Dashboard.
  • You'll see project cards displaying all projects you're involved with.
  • Click any project card to view its details.
  • For a complete list, select "View All" at the bottom of the "My Projects" section.

2. How can I request a project in the AI Innovation Platform?

Go to the My Projects section, click "Request", and fill in the required details to request access to a new project.

3. How can I add services to My Projects?

To add a service to a project:

  • Select the project where you want to add the service.
  • Under Services tab, click on "New" and browse through the available services displayed on the screen.
  • Choose the required service and click "Select Configuration".
  • Provide the necessary configuration details and click "Add Service" to finalize the addition.

4. What are folders in AI Innovation Platform, and why should I use them?

Folders in AIIP help you organize your projects efficiently. Whether you’re working on fast-paced experimentation or need to follow strict compliance rules, folders give you structured spaces for collaboration, management, and governance.

5. What is the difference between a Regular Folder and a Regulated Folder?

  • Regular Folder is ideal for day-to-day work like research or prototyping. It allows flexibility with up to 4 levels of subfolders and supports up to 300 sub-divisions at each subfolder level. Projects and folders can be moved and renamed freely.
  • Regulated Folder is used for sensitive projects requiring strict compliance. It supports up to 2 levels of subfolders, a maximum of 5 sub-divisions at each subfolder level, and only 4 projects per subfolder. Content in these folders cannot be moved or renamed once created.

6. How many levels of subfolders can I create?

  • In Regular Folders, you can create up to 4 levels of nested subfolders.
  • In Regulated Folders, you can create up to 2 levels of nested subfolders.

Note

Only admins can create a folder and its subfolders.

7. How many subfolders can a folder contain?

  • Regular Folders can contain up to 300 subfolders at the same level.
  • Regulated Folders can contain up to 5 subfolders at the same level.

8. How many projects can I request inside a folder?

  • In Regular Folders, there is no strict limit.
  • In Regulated Folders, you can create up to 4 projects per subfolder.

9. Can I move or rename folders after creating them?

  • Yes in case of Regular Folders, you can move, rename, and reorganize folders and projects at any time.
  • No in case of Regulated Folders, content cannot be moved, renamed, or reorganized after creation to maintain compliance.

Note

Only admins can rename a folder.

10. How do I create a new folder?

  1. Go to the My Projects menu on the left panel.
  2. Click the "New" icon and choose "Folder".
  3. Fill in the details:
    • Select the Folder Type (Regular or Regulated).
    • Enter a Name and a brief description.
  4. Click "Submit" to create the folder.

Note

Only admins can create a folder.

11. How do I rename a folder?

  1. Open the My Projects menu.
  2. Click the edit icon next to the folder name.
  3. Type in the new name and click the checkmark to confirm.

Note

Only admins can rename a folder and this is only allowed for Regular Folders.

12. How do I move a folder to a different location?

  1. Click the three dots (⋮) next to the folder name.
  2. Select "Move folder".
  3. Choose the destination folder and click "Move".

Note

You cannot move folders in Regulated Folder structures.

13. Is access to folders secure?

Yes. All folders come with role-based access controls (RBAC) to ensure your data and projects are securely managed and only accessible to authorized users.

Notifications and Profile Management

1. How will I be notified about updates?

You will receive updates via the "Notifications" icon on the Dashboard. Notifications are categorized into:

  • All
  • Unread
  • Projects
  • System
  • Support
  • Admin

2. Can I mark all notifications as read at once?

Yes, click on the "double tick (Mark all as read)" icon in the notifications section to mark all notifications as read.

3. What information is available in my profile?

Your profile displays your name and role. Roles include:

  • Admins
  • Users

You can also access options like Settings, Show Profile, Quick tour, Help & documentation, Log Out via the profile dropdown.

Requests and Approvals

1. How do I track my requests as a user?

If you have the user role, you will see the My Requests section under your profile. This section contains all your request details along with the date & time of the request and the status of your submitted requests (e.g., project creation, service requests).

2. How do I track my requests and approvals as an Customer Admin?

If you have the admin role, you will see your requests and approvals related to projects, provisioning of services, user addition requests, etc in the "My Tenant" page under Pending Tasks. You can choose to approve or reject the requests from here.

Admin-Specific Features

1. What additional features are available for admins?

Admins have access to:

  • My Tenant – Access user management tools, spends and budgets and cost-related reports and tenant structure.

2. How can admins view cost reports?

Admins can click the "Spends & Budgets" tab under the "My Tenant" module to view the projects and services cost within the Statistics section.

My Tenant

1. How can I create a new tenant?

Only System Admins can create tenants. If you need a new tenant environment established, please contact them for assistance!

2. What is a tenant?

A tenant is your organizational space within the platform that provides you with dedicated resources, user management capabilities, and financial oversight. It serves as a comprehensive administrative hub for managing all aspects of your environment.

3. How do I access My Tenant Dashboard?

As a Customer Admin, your "My Tenant" Dashboard is your dedicated command center, providing you with essential tools to manage your organization's environment.

To access this powerful hub:

  • Log in to the AI Innovation Platform.
  • From your main Dashboard, simply navigate to the "My Tenant" section.

Once inside, you'll gain a comprehensive overview of your tenant profile, pending tasks and financial snapshot. This centralized view empowers you to efficiently oversee and control your healthcare AI development ecosystem.

4. How do I add new users to My Tenant?

To add new users:

  • Navigate to the "User Management" tab
  • Click the "Add" button under Manage users & roles
  • Enter the user's email address, first name, last name, and select their role
  • Use "Add Another" button if you need to add multiple users
  • Click "Submit" when complete

5. How do I edit user information or change roles?

To edit existing users:

  • Locate the user in your management table
  • Click the three-dot menu icon for more details
  • Select "Edit"
  • Update the user's name or role assignment
  • Click "Submit" to save changes

6. How do I remove a user from My Tenant?

To remove users:

  • Find the user in your management table
  • Click the three-dot menu icon for more details
  • Select "Remove"
  • Confirm the removal when prompted

7. What roles can I assign to users?

You can assign three main roles:

  • Admin: Full management capabilities for tenant settings and user control
  • User: Standard platform access for everyday work

8. Is a Customer Admin Required for each Tenant?

Yes, each tenant must maintain at least one admin user at all times. If your tenant has only one user, that user must be assigned the admin role.

9. How do I set budgets for My Projects?

You can implement two types of budget controls:

  • Soft Budgets: Provide spending visibility without service disruption
  • Hard Budgets (Coming Soon): Enforce strict spending limits with automatic compute service suspension when exceeded

Navigate to the Spend & Budgets section to configure these options.

10. How can I analyze my spending patterns?

The Statistics section in Spend & Budgets provides comprehensive analytics:

  • Use the date range selector to define your analysis period
  • Apply filters to focus on specific categories, projects, or resource types
  • Review the visual charts to identify trends
  • Export the data in your preferred format (CSV, PDF, Excel) for deeper analysis

11. What notifications will I receive about budget utilization?

You'll receive proactive alerts when spending reaches 80%, 90%, 95% and 100% of your budget thresholds, with separate notifications for each spending category.

12. Can I download my spending statistics?

Yes, you can download your statistics in multiple formats (CSV, PDF, Excel) for offline analysis and reporting using the export function in the Statistics section.

16. Can I customize My Tenant profile?

Yes, tenant admins can customize the tenant profile including the name, description, and logo to align with your organizational identity.

Troubleshooting

1. Why can’t I see certain Dashboard features like Show Profile, Settings?

Some features, like "Show Profile' and "Settings", are currently disabled but will be available in future updates. Stay tuned for platform updates.

2. Why aren’t my Google Cloud Platform services appearing immediately in services section?

Your Google Cloud Platform services need a little time (up to 20 minutes) to activate and appear in your Services section. This ensures everything is properly integrated before you see it.

Note

Cost reports reflect Google Cloud Platform billing data which typically updates within 24-48 hours, so the costs you see aren't real-time but will refresh automatically once Google Cloud Platform processes the latest billing information.

Additional Features and Functionalities

1. What are the key features of the platform?

The AI Innovation Platform offers:

  • Secure storage for medical data
  • Research collaboration tools
  • Integration with cloud-based computing resources

2. How does the platform ensure data security?

The platform follows industry security standards, including:

  • End-to-end encryption
  • Role-Based Access Control (RBAC)