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Frequently Asked Questions (FAQ)

General Questions

1. What is the Dashboard in the AI Innovation Platform?

The Dashboard is your central hub that appears immediately after login. It provides an overview of all key platform features, including:

  • My Projects - Manage your ongoing work.
  • Digital Assistant - Access AI support.
  • Marketplace - Explore available assets and services.

2. How do I return to the Dashboard from other pages?

Click the "Dashboard" icon from the left panel of any page or module to navigate back to the Dashboard.

1. What are the key sections of the Dashboard?

The Dashboard integrates several key functional areas:

  • Banners – Includes Tenant Selector, Notifications, Shopping Cart, and Profile.
  • My Projects – Displays the projects that you are part of.
  • Digital Assistant – An AI-powered tool designed to help users navigate the platform, answer queries, and provide guidance on various functionalities.
  • Marketplace – Shows items available in the Marketplace for purchase.
  • Help & Support - Find comprehensive documentation, FAQs, and contact options for technical assistance.
  • My Tenant (Only for Admins) – Helps manage licenses, invoices and transactions along with monitoring spends of your tenant.

Switching Tenants

1. What is a tenant that I see on top next to my profile?

A Tenant allows users and customer admins to select the tenant/organization they are affiliated with. Based on this selection, the dashboard updates in real-time to display relevant projects, Marketplace items, requests, and support tickets.

2. Who can use the tenant?

Both users and customer admins can use this feature to switch between tenants they are associated with.

3. What happens when I select a different tenant?

When you select a different tenant:

  • Your Dashboard immediately refreshes to display only content relevant to the selected tenant.
  • All projects, Marketplace items, and support tickets will be filtered to show only those belonging to this tenant.
  • Any actions you take (creating requests, accessing resources) will be associated with the currently selected tenant.

4. Can I switch between tenants without logging out?

Yes. You can seamlessly switch between multiple tenants from the UI without needing to log out or reload the application.

5. What if I only belong to one tenant?

If you're affiliated with only one tenant, that will be selected by default, and you won’t see the switch option unless more tenants are added to your account.

6. Where is the tenant located in the UI?

You can find the tenant at the top left, typically near your name.

Projects and Folders

1. How do I view the projects I’m part of?

To access your projects:

  • Navigate to the "My Projects" section on your Dashboard.
  • You'll see project cards displaying all projects you're involved with.
  • Click any project card to view its details.
  • For a complete list, select "View All" at the bottom of the "My Projects" section.

2. How can I request a project in the AI Innovation Platform?

Go to the My Projects section, click "Request", and fill in the required details to request access to a new project.

3. How can I add services to my projects?

To add a service to a project:

  • Select the project where you want to add the service.
  • Under Services tab, click on "New" and browse through the available services displayed on the screen.
  • Choose the required service and click "Select Configuration".
  • Provide the necessary configuration details and click "Add Service" to finalize the addition.

4. What are folders in AIIP, and why should I use them?

Folders in AIIP help you organize your projects efficiently. Whether you’re working on fast-paced experimentation or need to follow strict compliance rules, folders give you structured spaces for collaboration, management, and governance.

5. What is the difference between a Regular Folder and a Regulated Folder?

  • Regular Folder is ideal for day-to-day work like research or prototyping. It allows flexibility with up to 4 levels of subfolders and supports up to 300 sub-divisions at each subfolder level. Projects and folders can be moved and renamed freely.
  • Regulated Folder is used for sensitive projects requiring strict compliance. It supports up to 2 levels of subfolders, a maximum of 5 sub-divisions at each subfolder level, and only 4 projects per subfolder. Content in these folders cannot be moved or renamed once created.

6. How many levels of subfolders can I create?

  • In Regular Folders, you can create up to 4 levels of nested subfolders.
  • In Regulated Folders, you can create up to 2 levels of nested subfolders.

Note

Only admins can create a folder and its subfolders.

7. How many subfolders can a folder contain?

  • Regular Folders can contain up to 300 subfolders at the same level.
  • Regulated Folders can contain up to 5 subfolders at the same level.

8. How many projects can I request inside a folder?

  • In Regular Folders, there is no strict limit.
  • In Regulated Folders, you can create up to 4 projects per subfolder.

9. Can I move or rename folders after creating them?

  • Yes in case of Regular Folders, you can move, rename, and reorganize folders and projects at any time.
  • No in case of Regulated Folders, content cannot be moved, renamed, or reorganized after creation to maintain compliance.

Note

Only admins can rename a folder.

10. How do I create a new folder?

  1. Go to the My Projects menu on the left panel.
  2. Click the "New" icon and choose "Folder".
  3. Fill in the details:
    • Select the Folder Type (Regular or Regulated).
    • Enter a Name and a brief description.
  4. Click "Submit" to create the folder.

Note

Only admins can create a folder.

11. How do I rename a folder?

  1. Open the My Projects menu.
  2. Click the edit icon next to the folder name.
  3. Type in the new name and click the checkmark to confirm.

Note

Only admins can rename a folder and this is only allowed for Regular Folders.

12. How do I move a folder to a different location?

  1. Click the three dots (⋮) next to the folder name.
  2. Select "Move folder".
  3. Choose the destination folder and click "Move".

Note

You cannot move folders in Regulated Folder structures.

13. Is access to folders secure?

Yes. All folders come with role-based access controls (RBAC) to ensure your data and projects are securely managed and only accessible to authorized users.

Marketplace

1. How can I add items to the Marketplace?

Publishers can add items to the Marketplace by navigating to the "Items" tab in the Publishing Center and clicking the "New" button to create and submit a new Marketplace listing.

Note

Only tenants having the "Publisher" license would be able to publish items on the Marketplace by navigating to Publishing Center.

2. What does Item Category mean?

Item categories define the type of item being published on the Marketplace. Options include:

  • Data Assets
  • Code Utilities
  • Documents
  • Notebooks
  • APIs/Apps
  • Models
  • External Links
  • Services
  • Data Providers

Select the appropriate category based on the type of data you want to publish.

3. What are Marketplace Items?

Marketplace items include assets, resources, or data developed during a development process or clinical trial, including external links and collaborative content, such as documents, files, data assets, notebooks or other materials.

4. How can I access the Marketplace?

Click the "Marketplace" option from the Dashboard. This will redirect you to the Marketplace page, where you can publish (requires an add-on license), consume, and collaborate on items.

5. How do I browse items in the Marketplace?

You can explore all available items under the "All Items" tab. Use filters such as New Arrivals, Top Ratings, or browse by Category to discover what best suits your needs.

6. What filters can I use to narrow down items?

You can filter items by:

  • Category: Find specific types like AI & Software Tools, Code Resources, Data Assets, Documents, External Resources, Marketplace Partners or Services
  • Visibility Level: Public or Shared only with
  • Tags: Find items via typing a tag or relevant name and use case
  • Cost Range: Choose from $0 upto $1,000,000,000
  • Published By: Your preferred publisher
  • New Arrivals: See only recently added items
  • Top Ratings: View the highest-rated and most popular items

These filters help you quickly find exactly what you're looking for.

7. Where can I view the items my team has purchased?

Go to the "Purchased Items" tab to view all items purchased by you or your team.

8. How do I add an item to my cart?

You can add an item to your cart either:

  • Directly from the item card by clicking "Add to Cart"
  • Or from the item’s detail page

The cart icon will reflect the updated number of items added.

9. How do I submit a purchase request?

Go to My Cart, select the items you want to request, and click "Send for Approval". You’ll get a confirmation popup once the request is submitted.

10. Can I save items for later?

Yes, you can add items to your Wishlist by clicking the icon on the item card or detail page. These saved items are accessible under the Wishlist tab inside the Cart.

11. How can I track the status of my purchase request?

After submitting a request, check the "In Process" section to track its status. You'll see labels like "Awaiting admin approval" or "Requested by the team" based on who initiated the request.

12. Can I modify or cancel my request?

Yes. You can delete items from your In Process tab to cancel pending requests. This also removes the item from the admin’s approval list.

13. Where do I find approved items after purchase?

Once approved, the item will appear in the Purchased Items tab. You can then add it to a project using the "Add to Project" button.

14. How do I use an approved item in a project?

Click "Add to Project" on the item card or detail page, select the destination project bucket in the popup, and click Submit. A notification will confirm successful transfer.

15. How do I rate or review an item?

After using an item, visit its detail page to leave a star rating and a written review. You can also like, reply, or report other reviews.

16. I’m an admin, how do I approve or reject item requests?

Go to the requests by team tab in your cart. Use the "Select All" or manual selection options, then click "Place Order" and confirm. Rejected items are automatically added to the user’s wishlist.

17. Can admins purchase items directly?

Yes. Admins can bypass the approval process and purchase items directly if necessary.

18. What is meant by initiate contact on your data asset items in the Marketplace?

This initiate contact helps you to contact the sellers/publishers of the data asset directly via our platform to help you share specific data requirements and needs. You can also use this to negotiate on rates and share specifications or sign agreements.

19. How can I purchase data assets from the Marketplace?

Some of the data assets on the Marketplace are readily available with a cost tagged to them. These can be directly added to cart and purchased.

However, we also have some data assets that do not have this option immediately available and require you to "Initiate Contact" with the sellers. For these datasets, you can directly reach out and share your specific requirements or request samples from the publishers via our platform. You can also negotiate on rates and sign agreements for these datasets. Refer our the dataset purchase guide for more details.

Notifications and Profile Management

1. How will I be notified about updates?

You will receive updates via the "Notifications" icon on the Dashboard. Notifications are categorized into:

  • All
  • Unread
  • Projects
  • System
  • Marketplace
  • Support
  • Admin

2. Can I mark all notifications as read at once?

Yes, click on the "double tick (Mark all as read)" icon in the notifications section to mark all notifications as read.

3. What information is available in my profile?

Your profile displays your name and role. Roles include:

  • Admins
  • Users
  • Publisher

You can also access options like "Settings, "Show Profile", "Start Intro", "Help & Documentation", "Log Out" via the profile dropdown.

Requests and Approvals

1. How do I track my requests as a user?

If you have the user role, you will see the My Requests section under your profile. This section contains all your request details along with the date & time of the request and the status of your submitted requests (e.g., project creation, service requests).

2. How do I track my requests and approvals as an admin (tenant admin)?

If you have the admin role, you will see your requests and approvals related to projects, provisioning of services, user addition requests, etc in the "My Tenant" page under Pending Tasks. You can choose to approve or reject the requests from here.

3. Where can I find the datasets I have initiated contact for with the publisher on my Marketplace?

After initiating contact for a data asset item from the Marketplace, you can check the "In Process" section of the Marketplace to track its status. You'll see labels like "Awaiting admin approval" or "Requested by the team" based on who initiated the request.

4. Where can I talk to users from who have contact (publisher) for my data asset related queries?

If you are a Publisher, you can navigate to the Publishing Center's "Item Support" tab to find all the requests and queries from users. You can choose to answer queries, share documents or agreements, share quotations, etc from this section.

Admin-Specific Features

1. What additional features are available for admins?

Admins have access to:

  • My Tenant – Access licensing details, user management tools, spends and budgets and cost-related reports, tenant structure, transaction history, and invoice records.

2. How can admins view cost reports?

Admins can click the "Spends & Budgets" tab under the "My Tenant" module to view the projects and services cost within the Statistics section.

Digital Assistant and Support

1. What is the Digital Assistant feature?

The Gen AI-powered Digital Assistant helps with technical, platform, research and healthcare-related queries. It also assists in generating draft documentation.

2. How do I access the Digital Assistant?

Access your Digital Assistant anytime! Find it prominently featured in your dashboard or simply click the Digital Assistant expand icon in the top right of your Dashboard to navigate throughout the Digital Assistant module.

3. How can I raise a support request?

To raise a support request, click on the "Help & Support" option from the left navigation panel and select "Create". Choose the appropriate issue type, provide the necessary details, and submit your ticket for assistance.

4. How can I track my support request?

To track your support request, navigate to the Help & Support page, where all your raised tickets are listed. Check the status of each ticket from the status column.

5. Can I reopen a support request?

Yes, you can reopen a support request if it is marked as resolved and the issue still persists. Simply navigate to the ticket and select the "Reopen" option.

My Tenant

1. How can I create a new tenant?

Only System/Platform Admins can create tenants. If you need a new tenant environment established, please contact your System/Platform Admin for assistance.

2. What is a tenant?

A tenant is your organizational space within the platform that provides you with dedicated resources, user management capabilities, and financial oversight. It serves as a comprehensive administrative hub for managing all aspects of your environment.

3. How do I access my tenant dashboard?

Navigate to the "My Tenant" section from your Dashboard. This will take you to your tenant's command center where you can view your tenant profile, pending tasks, financial snapshot, and recent transactions.

4. Do I need a license at the very start or can I also purchase them later?

To start with, we let our users register and sign up for free and don't restrict them to purchase a license at the very beginning. The free sign up option helps you explore all our platform's capabilities but if you try to action any cost related tasks or use any of our license tied functionalities, you will have to purchase one of our licenses. Get in touch with us today to know more!

5. How do I change my license plan?

To modify your license plan:

  • Navigate to "My Tenant" on your Dashboard
  • Select the "License & User Management" tab
  • Click "Modify" under Managing Licenses and Seats
  • Select your desired plan (Basic, Advanced, Enterprise)
  • Add Publisher Add-ons if needed
  • Select the number of seats required
  • Review your selections and click "Submit" to confirm

6. What license types are available?

There are three main license tiers:

  • Basic: Entry-level access with basic functionality
  • Advanced: Expanded capabilities for growing teams
  • Enterprise: Complete feature access for maximum productivity.

Additionally, a Publisher Add-on is available with any license tier for users who need to publish content to the platform Marketplace.

7. When do license changes take effect?

License upgrades become active the following day, while license downgrades take effect at the beginning of the next month.

8. Can I add more licenses later?

Yes, you can modify your license allocation at any time through the License & User Management interface.

9. How do I add new users to my tenant?

To add new users:

  • Navigate to the "License & User Management" tab
  • Click the "Add" button under Manage users & roles
  • Enter the user's email address, first name, last name, and select their role
  • Use "Add Another" button if you need to add multiple users
  • Click "Submit" when complete

10. How do I edit user information or change roles?

To edit existing users:

  • Locate the user in your management table
  • Click the three-dot menu icon for more details
  • Select "Edit"
  • Update the user's name or role assignment
  • Click "Submit" to save changes

11. How do I remove a user from my tenant?

To remove users:

  • Find the user in your management table
  • Click the three-dot menu icon for more details
  • Select "Remove"
  • Confirm the removal when prompted

12. What roles can I assign to users?

You can assign three main roles:

  • Admin: Full management capabilities for tenant settings and user control
  • User: Standard platform access for everyday work
  • Publisher: Special capabilities for publishing content to the Marketplace (requires Publisher Add-on license)

13. Must I maintain an admin user?

Yes, each tenant must maintain at least one admin user at all times. If your tenant has only one user, that user must be assigned the admin role.

14. How do I set budgets for my projects?

You can implement two types of budget controls:

  • Soft Budgets: Provide spending visibility without service disruption
  • Hard Budgets (Coming Soon): Enforce strict spending limits with automatic compute service suspension when exceeded

Navigate to the Spend & Budgets section to configure these options.

15. How can I analyze my spending patterns?

The Statistics section in Spend & Budgets provides comprehensive analytics:

  • Use the date range selector to define your analysis period
  • Apply filters to focus on specific categories, projects, or resource types
  • Review the visual charts to identify trends
  • Export the data in your preferred format (CSV, PDF, Excel) for deeper analysis

16. What notifications will I receive about budget utilization?

You'll receive proactive alerts when spending reaches 80%, 90%, 95% and 100% of your budget thresholds, with separate notifications for each spending category.

17. Can I download my spending statistics?

Yes, you can download your statistics in multiple formats (CSV, PDF, Excel) for offline analysis and reporting using the export function in the Statistics section.

18. How do I view my transaction history?

Navigate to the Transactions & Invoices section where you'll find a comprehensive list of all financial activities. You can filter by status (All/Pending/Completed) and use the search field to locate specific transactions.

19. What information is included in transaction records?

Each transaction record includes:

  • Reference Number: Unique identifier for tracking
  • Date & Time: When the transaction occurred
  • Category: Classification (License, Marketplace, etc.)
  • Type: Nature of the transaction (Payment, Charge, Credit, etc.)
  • Amount: Financial value
  • Status: Current state (Completed, Pending)

20. When will I be billed?

Your next invoice date is clearly displayed in the Manage transactions and invoices section of the Transactions & Invoices page. This helps you prepare for upcoming financial obligations..

21. Can I customize my tenant profile?

Yes, tenant admins can customize the tenant profile including the name, description, and logo to align with your organizational identity.

Troubleshooting

1. Why can’t I see certain Dashboard features like Show Profile, Settings?

Some features, like "Show Profile' and "Settings", are currently disabled but will be available in future updates. Stay tuned for platform updates.

2. Why aren’t my GCP services appearing immediately in services section?

Your GCP services need a little time (up to 20 minutes) to activate and appear in your Services section. This ensures everything is properly integrated before you see it. Similarly, when you publish items to the Marketplace, they'll need approvals from tenant and platform admins before becoming visible.

Note

Cost reports reflect GCP billing data which typically updates within 24-48 hours, so the costs you see aren't real-time but will refresh automatically once GCP processes the latest billing information.

Additional Features and Functionalities

1. What are the key features of the platform?

The AI Innovation Platform offers:

  • Secure storage for medical data
  • AI-powered analysis tools
  • Automated document creation
  • Research collaboration tools
  • A Marketplace for publishing and accessing artifacts
  • Integration with cloud-based computing resources

2. Does the platform support collaboration between researchers?

Yes. Users can share datasets, models, and research findings securely, enabling global collaboration on medical AI research.

3. How does the platform ensure data security?

The platform follows industry security standards, including:

  • End-to-end encryption
  • Role-Based Access Control (RBAC)
  • Compliance with HIPAA & GDPR